Price Point Medical Group Pty Ltd offers a free internal dispute resolution process. We are a member of the Mortgage & Finance Association of Australia (MFAA) and comply with its internal dispute resolution procedures, as set out in its Code of Practice. We are a member of the Credit and Investment Ombudsman Service (M0030435).
Customers will be assigned to an intermediary who is trained and authorised to listen to complaints and disputes and can respond appropriately.
Price Point Medical Group Pty Ltd takes your complaints seriously. Complaints can be lodged by contacting a member of the Price Point Medical Group Pty Ltd staff via email firstname.lastname@example.org or phone 03 8352 4275.
If lodging your complaint by email, please explain your complaint clearly and provide your contact details (email and phone number) so that we can resolve the complaint or escalate the matter as quickly as possible.
In the event our internal resolution process does not provide a satisfactory outcome, you may have recourse to an external dispute resolution scheme.
Price Point Medical Group Pty Ltd offers external dispute resolution scheme as a free service if your dispute cannot be resolved via our internal dispute resolution process. COSL (Credit Ombudsman Services Limited) is an independent, ASIC-approved external dispute resolution scheme. Phone: 1800 138 422.